FAQs

HOW CAN I TRACK MY ORDER?

Once your order has shipped, you’ll receive a tracking number (when available) that you can use to check the latest updates on your shipment. We’ll also send you important tracking updates by email. Tracking information becomes available once your order has been dispatched.

WHAT IS YOUR ORDER PROCESS?

Our ordering process is simple. After completing your payment at checkout, you’ll receive an order confirmation email. Shipping confirmation is typically sent within 4–6 business days. If you have any questions, please contact our customer support team through our Contact Us page.

MY ORDER HASN’T ARRIVED ON TIME. WHAT SHOULD I DO?

If your order hasn’t arrived within the estimated delivery timeframe, you can use your tracking number to check its status. Occasionally, shipping carriers may experience delays. If you need assistance, please contact us and we’ll be happy to help locate your order.

HOW LONG DOES SHIPPING TAKE?

• Orders shipped within Spain typically arrive within 12–20 business days.

• International orders usually arrive within 15–30 business days, depending on the destination and local customs processing. Please allow up to 25 business days before contacting customer support regarding a missing international order.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We gladly accept Visa, Mastercard, American Express, and PayPal.

IS IT SAFE TO SHOP ON YOUR WEBSITE?

Yes. We take the security of your personal information seriously. Our website uses Secure Socket Layer (SSL) technology to protect your personal and payment information. All payments are processed through secure payment providers, and we do not store or have access to your credit card details.

HOW CAN I CONTACT YOU?

You can reach us anytime through our Contact Us page, and our support team will be happy to assist you.